Theatre Policies

(PLEASE NOTE)

No Babes-In-Arms

All patrons, regardless of age, must have a ticket to enter the theatre. This policy applies to everyone, including children and infants. No babes in arms permitted.

Children Under 3 Years of Age

When bringing children under 3 years of age to the theatre please consider whether they will be comfortable for the duration of the show. We respectfully request that all patrons bringing children to a performance consider fellow theatregoers and whether their children are of an appropriate age to appreciate the joys of live theatre. Children under 2 are strongly discouraged.

No Cameras & Recording Devices

Due to union regulations, using recording devices of any kind is STRICTLY PROHIBITED. Cameras and other recording devices will be confiscated if used during a performance.

No Food & Beverages

Bringing outside food & beverages is strictly prohibited. For your enjoyment, concessions are open before the show starts and during intermission.

Latecomers

Will be seated at a suitable break in the performance.

Free Parking

The Rainbow Stage provides a large parking lot at the north side of the theatre. When you drive towards the theatre, you will pass the entrance to the theatre on the left and then come to the parking lot. There will be parking attendants who will guide you in and help you park as well as guide you out after the show. Parking is free in Kildonan Park, however, please be aware that parking in the lot is stacked and you may not be able to leave during the performance.

Wheelchair Access

We allow seating for disabled and one buddy seat for a companion. We will do our best to seat the remainder of the party close to the wheelchair section as possible. If the disabled person is not in a wheelchair but has mobility issues, we suggest you sit in row 14 on either side or row 13 in the center as there are no steps to get to that area.

Payment Options

We accept VISA, Mastercard, debit and cash.

Pay Online

www.rainbowstage.ca

By Phone:

Call 204.989.0888 or toll free at 1.888.989.0888
Monday to Friday, 9am to 5pm

In Person:

Pantages Theatre Box Office
(202-1215 Henderson Hwy.)
Mon-Fri, 9am to 5pm
Rainbow Stage Theatre Box Office (Kildonan Park, 2021 Main Street )
Theatre box office opens 2 hours prior to all shows.

By Mail

Rainbow Stage (1993) Inc.
202-1215 Henderson Hwy.
Winnipeg, MB R2G 1L8

Ticket Mailing

Tickets can be mailed to a specific address for a $2.00 fee. Rainbow Stage is not responsible for tickets that are lost in the mail. However, lost tickets may be reprinted upon proof of purchase (ie. order reference, bank statement, credit card info).

Will-Call

Tickets that have not been mailed or picked up will be held at the will-call window at the theatre on the night of the performance. The will call window will open 2 hours before the show starts. Please present a proof of purchase to receive your tickets.

Refunds & Exchanges

Unfortunately, tickets to the shows are non-refundable. Exchanges may be made up to 48 hours prior to the start of the original performance purchased for a $5.00 per ticket charge. If the exchange is made less than 48 hours prior to the original performance date, there will be a charge of $10.00 per ticket. All ticket exchanges must be done in person at 200-180 Market Ave. Season Ticket Holders will received free exchanges if done at least 48 prior to the original performance date.
If you cannot attend any of the alternate performance dates and the tickets are not going to be used you may get a tax deductible receipt from Rainbow Stage for the ticket amount if you wish to donate the ticket cost to Rainbow Stage. This has to be done at least 48 hours before the performance.