Frequently Asked Questions

Rainbow Stage is accessible for patrons who use wheelchairs and other mobility devices. Entrances to the theatre and our washrooms are at ground level.

We offer wheelchair-accessible seating in row 13 at our Section C pricing, represented in blue colour on our seating map. These seats are not available online and can only be booked by visiting us in person or calling the box office at 204-989-0888.

Please click here for more details on “Wheelchair and Mobility Aide Accessibility

Flex tickets allow you to choose the date of your performance and seat at your convenience. A Flex ticket is for a specific Rainbow Stage production and can be redeemed for any non-preview performance of that production.

Flex tickets make a great gift that allow the receiver to choose when they can attend.

To exchange your Flex ticket into a seat, please call 204-989-0888 or visit the box office

Every patron, regardless of age, requires a ticket for Rainbow Stage performances. Please contact our box office by phone at 204-988-0888 if you have questions regarding this policy

Digital tickets can also be printed at home. The printed attachment will be scanned at the door as your ticket.

Tickets purchased online are set to email by default. You may choose to “hold tickets at Will Call” to pick up your tickets from the box office on the day of the performance or choose “mail me my tickets” to have your tickets mailed to your address for an additional $2 charge.

Please contact the box office at 204-989-0888 if you expected your tickets to be emailed but you have not received a message.

Tickets can also be picked up at the Rainbow Stage in Kildonan Park at 2021 Main Street at the Will Call window two hours before the performance. The box office in Kildonan Park opens in the spring and closes in early September. Please call the box office at 204-989-0888 for the hours of operation.

Alternatively, a hard copy of your ticket can be mailed to your address for an additional $2 charge per order – not per ticket.

Tickets are saved in the Rainbow Stage ticketing system. Please phone the box office at 204-989-0888 to arrange for your ticket to be reprinted or resent. Tickets can also be picked up from the box office at time before your performance begins.

Purchases can also be seen when logged in on our ticketing website. Once you have entered your email address as your login, the website will automatically go to the account’s “Home” page. Click on “Tickets for Upcoming Performances” and then click “Print All Future Tickets” and you can reprint your tickets.

Exchanges can be made up to 48 hours prior to your original performance date for a $5 per ticket fee.

If the exchange is made less than 48 hours prior to your original performance date, the fee is $10 per ticket.

All ticket exchanges must be completed by calling 204-989-0888 or visiting us in person.

Season bundle ticketholders receive free exchanges up to 48 hours prior to the original performance date.

If you are unable to attend, we suggest gifting your tickets to a family member or friend.

We can also convert tickets into a donation to Rainbow Stage, with a tax receipt issued to you for the full ticket price. We ask that this request be made at least 48 hours prior to the performance date. Please call us at 204-989-0888 to donate your tickets.

Most performances take place in Kildonan Park at Rainbow Stage. The address is 2021 Main Street.

For assistance locating us, please click here for our visual guide to “Driving to Rainbow Stage Inside Kildonan Park”.

Patrons may come to the box office to purchase tickets, however we suggest that if you are purchasing for performances other than the current day’s to please arrive after the show has started at 2 pm or 7:30pm.

Donations can be made by visiting www.canadahelps.org/en/dn/11770?v2=true

You can also add a donation to your online ticket order by clicking “$ Donations” at the top of the ticket buying portal or you can speak with your box office agent when purchasing in person or over the phone.

Please confirm that the address on file is correct, as a tax receipt for your donation of over $20 will be sent in the mail. Please ensure that ticket and donation amounts are accurate before finishing your purchase as transactions are final.

For more information on becoming a sponsor of a Rainbow Stage program or production, please click here.

For more information on Legacy Leaves, please click here.

There are several accessible designated stalls in the parking lot at the theatre. If you have the tags or stickers to identify that you may park there, please let the parking attendants know when you arrive that you require an accessible spot and they will direct you to the appropriate space.

For assistance locating us, please click here for our visual guide to “Driving to Rainbow Stage Inside Kildonan Park”.

After the show, taxis may need to use the Scotia Avenue entrance to the park to pick up passengers near the south exit of the theatre. We recommend booking your taxi before you arrive at the theatre.

Every production run time is different. Generally, Rainbow Stage productions are, on average, about 2.5 hours long, including a 20-minute intermission.

A precise show length is available in the week or two leading up to opening night. Please call the box office at 204-989-0888 for this information.

Patrons attending a matinee performance should expect heavy traffic in and around Kildonan Park. Kildonan Park is City of Winnipeg property and hosts a variety of fun, family activities that occur from day to day, especially on weekends. Please give yourself ample time to enter the park and find parking.

While Rainbow Stage has a parking lot, patrons wanting to avoid congestion while entering and exiting are recommended to use the limited street parking available on side streets and walk over to the theatre. Please be aware of the parking signage posted and remember that the roads within the park are patrolled by The City of Winnipeg Parking Authority.

Patrons attending a performance are encouraged to arrive at the theatre approximately 70 minutes prior to the start of the performance. Doors to the theatre open one hour (60 minutes) before the performance time.

If you are picking up tickets at the box office, please allow extra time as there can be long lines at the box office windows.

For assistance locating us, please click here for our visual guide to “Driving to Rainbow Stage Inside Kildonan Park”.

Latecomers will be seated at the discretion of the Front of House Manager. Latecomers may be seated in the most easily accessed seats, often during applause, in order to avoid disturbing the actors and other audience members. During intermission, latecomers can move to their assigned seats.

An intermission is a short break near the middle of a production. Rainbow Stage productions have a 20-minute intermission. During intermission, patrons can use the washroom facilities, purchase concessions or merchandise, or enjoy Kildonan Park outside the theatre. Please keep your ticket with you in case you are asked to present it upon re-entry.

Every patron, regardless of age, requires a ticket for Rainbow Stage performances. For most shows, we have child pricing to make it more affordable to bring the whole family. Please contact the box office at 204-989-0888 if you have any questions about this policy.

We welcome guests of all ages to our performances as much of our programming is specifically for family audiences, although not every show is for every person. Please contact the box office at 204-989-0888 if you need guidance about the suitability of the show for your family.

For those unsure if their children can sit quietly for the duration of the show, please consider attending a Relaxed Performance. These shows allow audience members to enjoy a more relaxed audience environment where the rules of ‘theatre etiquette’ are treated more as suggestions. Unfortunately, Relaxed Performances are not always possible.

When buying tickets online, an image showing the view from those seats will be displayed before the final checkout to help with your seating decision.

For the August production, additional portable facilities will be available on the South end of the building through the side doors. The doors and facilities are monitored by staff and volunteers.

However, we encourage you to take photos and selfies in the lobby, during intermission, and before the curtain goes up! For online posts, you can tag us and share your visit at @RainbowStage and use the hashtag #rainbowstage and #wpgtheatre.

Concession stands are open before the show and at intermission with candy, popcorn, ice cream and other snacks available. Drinks can also be purchased from the bar.

Yes, souvenirs specific to this season’s shows can be purchased at the merchandise station at the theatre when you visit. Souvenirs from previous productions or Rainbow Stage souvenirs are available on this page.

If you have left an item at the stage, please can email  foh@rainbowstage.ca with a description of your lost item. The Front of House Manager will be in contact with you and can schedule a time for you to retrieve the item from the park.

If you cannot make it to the stage throughout our season, lost and found items are relocated to our administration offices until the end of September. Any items unclaimed by their owners are then disposed of or donated to an appropriate organization.