Frequently Asked Questions

Nope! We’re pleased to offer Flex tickets that allow you to take advantage of special offers and discounts while providing the ticketholder with the flexibility to choose the show, date, and seats at their later convenience. Great for gifts! Flex tickets are available to Rainbow Stage productions only.

Rainbow Stage is committed to the effort of decreasing our environmental footprint. We offer patrons the option to have their tickets e-mailed to them. We can scan the digital code of this ticket directly from a mobile device. Digital tickets can also be printed at home and brought with you if you choose. Alternatively, a hard copy of your tickets can be mailed to your address for an additional $2 charge per order (not per ticket).

Tickets can be held for pick up at the Rainbow Stage administration office located at 1215 Henderson Hwy., second floor. Please note there is no elevator in the building. Office hours are 9:00am to 5:00pm, Monday to Friday. If you have difficulties or are unable to take stairs, please call the box office line and let them know you are coming, someone can meet you on the main floor. (AS OF DECEMBER 2021, our offices remain closed to the public, please call to arrange an appointment if necessary)

Tickets can also be picked up at Rainbow Stage in Kildonan Park at 2021 Main Street two hours before the performance time at the will call window. The Box Office in Kildonan Park will be open in the spring, please call or go online for hours of operation

Please click here for a full visual guide to “Creating an Online Account and Purchasing Tickets Online”

Season Ticket Packages are currently not available online. Please contact the box office for booking information.

When ordering tickets online or requesting to have tickets emailed to you, the attachment will include a QR code. Print this off and this will be accepted as your ticket at the door. If you loose your email, you can login on our website. After logging in, the website automatically takes you to the “Home” page, click “Tickets for Upcoming Performances” and click “Print All Future Tickets”.

Tickets are saved in the Rainbow Stage ticketing system. If you lose your ticket, please phone the office, and after verification your ticket can be re-printed. You may pick up your ticket or wait for your show date to pick them up at the theatre.

Yes, we do offer special rates for groups of 14 people or more. Please call our Group specialist at 204- 989-5261 x102 for more information.

We accept Visa, Mastercard, cash and debit. Cash and debit are only accepted in person at the ticket office. At this time we do not accept PrePaid or Debit VISA/MasterCard over the phone or online.

Rainbow Stage bar, concessions and merchandise stations only accept cash. An ATM is available onsite but is operated by a third party (meaning machine errors or an empty machine, are out of our control) so we recommend coming as prepared as you can if you intend to make a purchase while visiting.

Refunds cannot be given on tickets purchased. Exchanges can be made up to 48 hours prior to the start of the original performance purchased for a $5.00 per ticket charge. If the exchange is made less than 48 hours prior to the original performance date, there will be a charge of $10.00 per ticket. All ticket exchanges require the original tickets be returned before Rainbow Stage can issue new tickets.

Season Ticket Holders will receive free exchanges if done at least 48 prior to the original performance date.

Unfortunately, tickets to the shows are non-refundable. You can find someone else to use your tickets or you can get a tax receipt from Rainbow Stage for value of the unused ticket. This must be done at least 48 hours before the performance.

Once a tax receipt is created, the tickets will be void.

Performances take place at Rainbow Stage in Kildonan Park at 2021 Main Street. Administration offices are located at 202-1215 Henderson Hwy.

Please click here for a full visual guide to “Driving to Rainbow Stage Inside Kildonan Park”

Please click here for a full visual guide to “Public Transportation to Rainbow Stage”

The City of Winnipeg has generously provided Rainbow Stage with a large parking lot on the north east side of the theatre. When you drive towards the theatre, you will pass the entrance to the theatre on the left and then come to the parking lot. There will be parking attendants who will guide you in and help you park as well as guide you out after the show. Parking is free in Kildonan Park, however, please be aware that parking in the lot is stacked and you may not be able to leave during the performance. If you do not wish to use the lot, there is limited street parking available. Be

aware of the parking signage posted and remember the roads within the park are patrolled by The City of Winnipeg Parking Authority.

There are many ways to support Rainbow Stage. Attending shows, attending fundraising events, volunteering, donating and joining Facebook are some of the ways that you can become involved as part of the Rainbow Family.

What it means is that the entity, as separate from all the people running it, does not hold on to earnings. They can accumulate assets for large program expenditures, but the organization as an entity doesn’t pay out profits. Most people who work for not-for-profits earn normal or even smaller salaries compared to private profit industry. It’s a job like any other, only the company they work for happens to not pay income tax (even though every employee does).

For more information on purchasing ad space in one or both of our summer show programmes, please click here.

For more information on becoming a sponsor of a Rainbow Stage program or production, please click here.

Legacy Leaves are a special way for anyone for honor a memory, a loved one, or a special occasion. Your $100 donation gets you a personalized gold plate that will be added to our amazing display of dedications. Legacy Leaves are located inside Rainbow Stage Theatre in Kildonan Park.

For more information on Legacy Leaves, please click here.

If you have lost an item at the stage you can email foh@rainbowstage.ca with a description of your lost item. The Front of House Manager will schedule a time to meet you at the stage in the park to retrieve the lost item. The box office windows open 2 hours prior to any performance and the Front of House Manager is there until close of performance each night.

If you can’t make it down to the stage again throughout the season all lost and found items are relocated to our administration offices, come the fall for a short period of time. At the end of the season (September), any items not claimed by their owners are either disposed off or donated to an appropriate organization.

The reality is there isn’t a “bad” seat in the house. Of course, the closer you sit, the more detail you’ll be able to see. The seating is arranged so that you will be able to see the whole stage no matter how far back you are sitting. When buying tickets online, an image showing the view from those seats will be displayed before the final checkout.

Although it is an open-air theatre, the entire seating area is covered by a roof. It’s best to check the weather before coming to the theatre and dress appropriately.

An intermission is a short break near the middle of a production. Rainbow Stage productions have a 20-minute intermission. During intermission, patrons can use the washroom facilities, purchase concessions or merchandise, or enjoy Kildonan Park outside the theatre. Please keep your ticket with you at all times in the case you are asked to present it upon re-entry.

Washroom facilities are found near the front entry doors. We recommend arriving early and using the washroom before the show as at intermission time, the lines are quite long. For the August production, additional portable facilities will be available on the South end of the building through the side doors. The doors and facilities are monitored by staff and volunteers.

Every production run time is different, but Rainbow Stage’s productions average at about 2.5 hours including a 20-minute intermission. A more precise show length will be available closer to opening night.

Please click here for a full visual guide to “Driving to Rainbow Stage Inside Kildonan Park”

Please click here for a full visual guide to “Public Transportation to Rainbow Stage”

Yes. After the show, taxis may need to come through the Scotia Avenue entrance to the park and can pick you up by the south exit of the stage. There is a phone in the box office for emergency use only until intermission. We ask that if you must use this phone, you make calls short and not use it for personal matters unless absolutely necessary.

Please click here for a full visual guide to “Public Transportation to Rainbow Stage”

During the run of the show, the box office at the park will be open two hours prior to the performance. Patrons may come to the box office at the park in the evening to purchase tickets for any performance. However, tickets are not guaranteed to be available. We suggest that patrons buying for performances other than the current night come to the box office after the show has started to avoid the crowds gathering for the show.

If you are picking up your tickets at the box office, you should attempt to arrive at least 30 minutes prior to the doors opening in order to avoid long line-ups. Patrons attending an evening performance are recommended to arrive at the theatre approximately 10 minutes prior to doors opening. Patrons attending a matinee performance should expect to encounter heavy traffic in and around Kildonan Park as the weekends are full of various activities taking place at Kildonan Park. Patrons should always keep in mind that Kildonan Park is City of Winnipeg property and with a variety of family fun activities than occur from day to day – give yourself ample time to enter the park and find parking. Although Rainbow Stage has a parking lot – patrons who hope to avoid congestion when arriving and leaving are encouraged to park on a side street and walk to the theatre.

Yes, there is a concession stand at the theatre. You may purchase snacks and drinks prior to the show as well as at intermission. There is also beer & wine available for purchase. Rainbow Stage bar, concessions and merchandise stations only accept cash. An ATM is available onsite but is monitored by a third party so we recommend coming as prepared as you can if you intend to make a purchase while visiting.

Absolutely! Rainbow Stage is accessible for wheelchair patrons. We currently offer wheelchair seating in 2 of our 3 pricing sections. Please notify the ticket office staff of your needs when ordering tickets. Wheelchair seats are not available online, they can only be booked by phone or in person. For more information or for particular requests or requirements, please contact our ticket office at 204-989-0888.

Please click here for more details on “Wheelchair and Mobility Aide Accessibility”