Frequently Asked Questions

Provided are some of the Frequently Asked Questions we have received throughout the years. Answers to many of the questions you might have can be found here. We have broken down questions to categories to help you find what you are looking for. *Please note: Covid Protocols have been implimented based on government guidelines. We recommend that you review these guidelines before attending. Please check often for updates. If you have any additional questions please email us and we would be happy to respond in a timely manner. Thank you.

Covid Protocols

Tickets

Location & Hours

Donations

Attending

Accessibilities

Attending

Accessibilities

Covid Protocols

Click here to view all Rainbow Stage Theatre policies in relation to Covid Protocols.

Where statements are found to be contradictory to another, the Covid Protocol will take precedence.

Please review these policies before continuing through the FAQs.

Tickets

How much are tickets?

Please call our box office at 204-989-0888 or go to the Tickets section of our website. There you will find all the latest information regarding ticket prices, specials and group discount.

Do I need to select my date and seats right away?

Nope! We’re pleased to offer Flex tickets that allow you to take advantage of special offers and discounts while providing you the flexibility to choose the show, date, and seats at their later convenience. Great for gifts! Flex tickets are available to Rainbow Stage productions only.

How do I get my tickets?

Rainbow Stage is committed to the effort of decreasing our environmental footprint. We offer patrons the option to have their tickets e-mailed to them. We can scan the digital code of this ticket directly from a mobile device. Digital tickets can also be printed at home and brought with you if you choose. Alternatively, a hard copy of your tickets can be mailed to your address for an additional $2 charge per order (not per ticket).

Tickets can be held for pick up at the Rainbow Stage administration office located at 1215 Henderson Hwy. Office hours are 9:00am to 5:00pm, Monday to Friday.
Tickets can also be picked up at Rainbow Stage in Kildonan Park at 2021 Main Street starting two hours before the performance time at the will-call window. The Box Office in Kildonan Park will be open in the spring, please call or go online for hours of operation

How do I print my tickets on my computer?

When ordering tickets online or requesting to have tickets emailed to you, the attachment will include a QR code. Print this off and this will be accepted as your ticket at the door. If you loose your email, you can login on our website. After logging in, the website automatically takes you to the “Home” page, click “Tickets for Upcoming Performances” and click “Print All Future Tickets”. 

I’ve lost my ticket. What do I do?
Tickets are saved in the Rainbow Stage ticketing system. If you lose your ticket, please phone the office, and after verification your ticket can be re-printed. You may pick up your ticket or wait for your show date to pick them up at the theatre.
Do you have special rates for groups?

Yes, we do offer special rates for groups of 14 people or more. Please call our Patron Services Manager at 204- 989-5261 x102 for more information. .

What forms of payment do you take?

We accept Visa, Mastercard, Debit & Cash. Cash and debit are only accepted in person. At this time we are not able to accept prepaid or debit Visa/Mastercard over the phone or online.

I purchased tickets for the show, but I can’t go on that day anymore. What do I do?
Unfortunately, we do not offer refunds.

Exchanges can be made up to 48 hours prior to the start of your original performance date for a charge of $5 per ticket. If an exchange is made less than 48 hours prior to your original performance date the charge will be $10 per ticket.

All ticket exchanges must be done via phone or in person.

Season bundle holders will receive free exchanges if done at least 48 hours prior to the original performance date.

If you cannot attend one of the remaining performances, the tickets are not going to be used, and you wish to donate the ticket cost to Rainbow Stage, you can get a tax receipt from Rainbow Stage for the ticket amount. We ask that this be done at least 48 hours prior to your original performance date. Once a tax receipt is created the tickets will be void.

Location and Hours

What are your box office hours and phone number for purchasing tickets?
The number to call to buy tickets is 204-989-0888, or toll free, 1-888-989-0888.

The administration office is located at 202-1215 Henderson Hwy hours are 9 am-5 pm, Monday through Friday.

The Box Office in Kildonan Park will be open starting in the spring, please call for hours. During the run of a show, the box office inside Kildonan Park will open two hours prior to the performance.

Where is Rainbow Stage?

Performances take place at Rainbow Stage in Kildonan Park at 2021 Main Street. Administration offices are located at 202-1215 Henderson Hwy.

Please click here for a full visual guide to “Driving to Rainbow Stage Inside Kildonan Park”

Please click here for a full visual guide to “Public Transportation to Rainbow Stage”

Is there parking at the theatre?

Parking is free in Kildonan Park. There is a large parking lot at the north side of the theatre. When you drive towards the theatre, you will pass the entrance on the left and then come to the parking lot. There will be parking attendants who will guide you in and help you find a spot, as well as guide you out after the show. Please be aware that parking in the lot is stacked to allow parking for most of our guests and therefore you may not be able to leave during the performance.  

Donations

How can I make a donation to Rainbow Stage?

As a not-for-profit organization, we rely on donations to help support our various education programs.

Donations can be made in a few ways.

  1. Visit www.rainbowstage.ca/why-donate
  2. Add a donation to your online ticket order but clicking “$ Donations” at the top of the ticket buying portal.
  3. Speak to your box office agent at the time of purchasing over the phone or in-person.

Please confirm your address is correct, as a donation receipt will be coming in the mail. Make sure to confirm all tickets and donation amounts before checking out, all sales are final.

How can I support Rainbow Stage?

There are many ways to support Rainbow Stage. Attending shows, attending fundraising events, volunteering, donating, and following us on social media (Instagram, TikTok, Facebook @rainbowstage) are some of the ways that you can become involved as part of the Rainbow Family. 

What does “not for profit” mean?

A not-for-profit organization is organized for purposes other than generating profit. No part of said organization’s income is distributed to its members, directors, or officers. All money earned through pursuing business activities or through donations goes right back into running the organization. Not-for-profit organizations provide products or services to improve or benefit a community. 

How do I get a listing or an advertisement in your program?

For more information on purchasing ad space in one or both of our summer show programs, please click here.

How can I become a sponsor of a program or show?

For more information on becoming a sponsor of a Rainbow Stage program or production, please click here.

What are the gold name plates around the building?
Legacy Leaves are a special way for anyone for honor a memory, a loved one, or a special occasion. Your $100 donation gets you a personalized gold plate that will be added to our amazing display of dedications. Legacy Leaves are located inside Rainbow Stage Theatre in Kildonan Park.
For more information on Legacy Leaves, please click here.

Attending

Can I bring children? Do I need to buy a ticket for my baby?
We welcome guests of all ages to our theatre but acknowledge very young children can be disruptive to the performance and to other patrons. If you are considering bringing your child to a production, we suggest considering whether they will be comfortable sitting quietly for the duration of the performance. Children who are unable to do so, along with their accompanying adult, may be asked to leave the auditorium or asked not to attend the performance.

Much of our programming is specific to family audiences, but if a show is not, please use discretion in choosing to bring your child to a performance. If you’re unsure about the suitability of a show, feel free to call our Box Office for guidance.

Every patron, regardless of age, requires a ticket. Babes in arms are not permitted in the theatre.

I lost something at Rainbow Stage how do I get it back?

If you have lost an item at the stage you can email: foh@rainbowstage.ca with a description of your lost item. The Front of House Manager will schedule a time to meet you at the stage in the park to retrieve the lost item. The box office windows open 2 hours prior to any performance and the Front of House Manager is there until close of performance each night.

If you can’t make it down to the stage again throughout the season all lost and found items are relocated to our administration offices, come the fall for a short period of time. At the end of the season (September), any items not claimed by their owners are either disposed off or donated to an appropriate organization.

 

If I’m sitting at the back of the theatre, will I be able to see?

The reality is there isn’t a “bad” seat in the house. Of course, the closer you sit, the more detail you’ll be able to see. The seating is arranged so that you will be able to see the whole stage no matter how far back you are sitting. When buying tickets online, an image showing the view from those seats will be displayed before the final checkout. 

If it rains, am I going to get wet?
Although it is an open-air theatre, the entire seating area is covered by a roof. It’s best to check the weather before coming to the theatre and dress appropriately.
Is there an intermission? What is “intermission”? Are there washrooms on site?
An intermission is a short break near the middle of a production. Rainbow Stage productions have a 20-minute intermission. During intermission, patrons can use the washroom facilities, purchase concessions or merchandise, or enjoy Kildonan Park outside the theatre. Please keep your ticket with you at all times in the case you are asked to present it upon re-entry.

Washroom facilities are found near the front entry doors. We recommend arriving early and using the washroom before the show as at intermission time, the lines are quite long. For the August production, additional portable facilities will be available on the South end of the building through the side doors. The doors and facilities are monitored by staff and volunteers.

How long is the show?
Every production run time is different, but Rainbow Stage’s productions average at about 2.5 hours including a 20-minute intermission. A more precise show length will be available closer to opening night.
What time should I be at the theatre?
Patrons attending an evening performance are recommended to arrive at the theatre approximately 10 minutes prior to doors opening. Doors open one hour prior to curtain time.

Patrons attending a matinee performance should expect to encounter heavy traffic in and around Kildonan Park as the weekends are full of various activities taking place at Kildonan Park. Patrons should always keep in mind that Kildonan Park is City of Winnipeg property and with a variety of family fun activities than occur from day to day – give yourself ample time to enter the park and find parking.

Although Rainbow Stage has a parking lot – patrons who hope to avoid congestion when arriving and leaving are encouraged to park on a side street and walk to the theatre. If you are picking your tickets up at the box office, you should allow yourself extra time as there are often long lines at the box office windows.

What if I’m late?
Latecomers will be seated at the discretion of the Front of House Manager. Latecomers may be seated in the most easily accessible seats to avoid disturbing the actors and other audience members and may move to their assigned seats during intermission.
Can I take pictures during the show?
Taking photos or making audio or video recordings during the performance is strictly prohibited – however, we encourage you to take photos and selfies in the lobby, during intermission, and before the curtain goes up! For online posts, you can tag us and share your visit at @RainbowStage, and use the hashtag #rainbowstage and #wpgtheatre. Professional photos can be found in our Rainbow Stage programs.
Can I book a taxi to pick me up after the show ends?
Yes. After the show, taxis may need to come through the Scotia Avenue entrance to the park and can pick you up by the south exit of the stage.

There is a phone in the box office for emergency use that is available until intermission.

What time does the box office open at the park?
During the run of the show, the box office at the park will be open two hours prior to each performance. Patrons may come to the box office at the park in the evening to purchase tickets for any performance. We suggest that patrons buying for performances other than the current night come to the box office after the show has started to avoid the crowds gathering for the evening’s performance.
Is there food at the theatre?
Yes, there is a concession stand at the theatre. You may purchase snacks and drinks prior to the show as well as at intermission. There is also a bar where there beer, coolers & wine are available for purchase.

Accessibility

What steps is Rainbow Stage taking towards accessibility for guests?

Rainbow Stage is proud to be making steps towards accessibility for all guests. For more information on accessibility at Rainbow Stage, please visit www.rainbowstage.ca/accessibility or call 204-989-5261 ext. 102.

 

Can you accommodate wheelchairs/walkers and theatregoers with mobility issues?
Absolutely! Rainbow Stage is accessible for wheelchair patrons. We currently offer wheelchair seating in Section C price range. Please notify the ticket office staff of your needs when ordering tickets.

Wheelchair seats are not available online, they can only be booked by phone or in person. For more information or for requests or requirements, please contact our ticket office at 204-989-0888.

Please click here for more details on “Wheelchair and Mobility Aide Accessibility”

Is there handicapped parking?
There are several accessible parking stalls in the Rainbow Stage parking lot. If you have the correct parking designation, (tags, stickers, ID, etc.) let the parking attendants know that you need an accessible parking spot, and they will direct you to the appropriate space.